Most Frequently Asked Technical Support Questions
Can I move the hard disks from one KD20 to another KD20?
This question might be relevant in the following situations:
- KD20 has been replaced (e.g. due to hardware defect)
- After the reset of KD20 to factory default settings
The setting data for the RAID configuration is stored in the hard disks, so it’s possible to move the hard disks from one KD20 to another KD20. Please do not perform the configuration process on the new KD20 with the old hard disks, since all data would be lost during the formatting process. Please follow the steps below:
- The KD20 system is switched off.
- Put the old disks with the important data aside for later use. Install any hard disk with unimportant data into the HDD-1 bay in order to prepare the configuration of the system.
- Switch on KD20. Please proceed the steps for a Single-Disk configuration until you can access the hard disk. The old data of this hard disk will be lost.
- Switch off KD20 and replace the hard disk with your old hard disk, which contain the important data.
- Switch on KD20. The original status should be recovered now. This includes the RAID mode, user configuration, shared folders and data.
Caution: Shuttle makes no warranty regarding the contens of this text and shall not be liable for any consequential damages, loss of data or loss of profit resulting from the use of KD20. Even the RAID 1 configuration (Data mirroring to a second hard disk) does not mean an absolut safety against data loss, which may occur through accidental misuse, malicious software or faulty hardware. We stongly recommend to backup all important data on a regular basis and you should place this data storage to a different location.
Information on WLAN driver for XS35GS V2
In case your product XS35GS V2 came with the driver DVD version 81R-XS35G1-0810, it accidentally includes a wrong WLAN driver. Please proceed to download the correct driver here:
Is the XS35V3, XS36V and X50V3 graphics function compatible with Linux?
Shuttle products XS35V3 and XS36V (slim PCs) and X50V3 (all-in-one PC) use the Intel Atom D2700 processor (codename: "Cedar View") with integrated Intel GMA 3650 graphics function. Intel has no special Linux graphics driver for this processor.
However, the above models can be operated under Linux if the capabilities of the existing standard graphics card driver are sufficient for the application, e.g. for server and control applications as well as for simple, strictly limited Office applications. Although the standard graphics card driver offers no hardware acceleration for 2D and 3D display or video playback. We should like to point out that without the above-mentioned acceleration functions, user convenience is very limited. The use of textbased interfaces (e.g. at console level) is recommended.
How do I install the graphics function of XS35GTA V2, XS35GS V2 and XS35GTA V3 under Linux?
These Shuttle slim PCs use a mobile AMD/ATI HD 5430 or HD 7410M graphics card. Graphics drivers are now included in the scope of supply of the various current Linux distributions.
The following configuration, for example, has passed the test:
Operating system: Ubuntu 12.04 32 bit
Additional Ubuntu standard graphics driver: fglrx 2:8.960-0
Video player: VLC player with GPU acceleration deactivated
The following table shows the results of all the tests on the various machines and operating systems:
Does my Shuttle product support Ivy Bridge processors?
Most Shuttle PC products with LGA1155 socket are prepared to support the 3rd generation Intel Core processors with 22nm technology, also called "Ivy Bridge", which Intel released in May 2012. However, some steps need to be done before the PC can boot with this kind of processors.
- Check the below compatibility list, if your Shuttle XPC is prepared to support Ivy Bridge processors.
- Enter the BIOS setup program to check the current BIOS version.
- If BIOS need to be updated, then please download the latest BIOS and graphics driver from http://global.shuttle.com/download/download
The BIOS Update need to be done with a compatible 2nd Generation Intel Core Processor (32nm technology, LGA1155 socket, called "Sandy Bridge").
Product Name Type Chipset Prepared for
Graphics driver XH61 3L Slim-PC H61 No - SH61R4 XPC / Cube H61 Yes SH61R000.201 Update required SH67H3, SH67H7 (Version 1) XPC / Cube H67 No - SH67H3, SH67H7 (Version 2) XPC / Cube H67 Yes SH67H000.201 Update required SZ68R5 XPC / Cube Z68 Yes SH68R000.201 Update required SZ77R5 XPC / Cube Z77 Yes SZ77R000.108 How to update the BIOS version
How to install memory in the SH67H3?
In Dual-Channel mode, the memory modules can transmit and receive data with two data bus lines simultaneously. Enabling Dual-Channel mode can enhance the system performance.
The following illustrations explain the population rules for Dual-Channel mode.
A = 2 modules
B = 4 modules
C = 1 module
How to enable WLAN on XS35 series
1. Please install all drivers and applications from driver CD.
2. You'll find a "ControlAP" icon on your desktop. Please start the "ControlAP" program.
3. Press the "Wireless" button to enable/disable the Wireless LAN function.
4. The Windows icon bar will show a wireless connection icon.
Which type of SATA connectors does XS35/XS35GT have?
The XS35(GT) uses the usual standards for the SATA connectors. You can install the following drives:
- one 2.5" (63.6mm) notebook hard disk drive (HDD) with Standard SATA connector
- one slim optical drive with 12.7mm height and Slimline SATA connector
Micro SATA or IDE (PATA) connectors are not supported (please see below).
Connector Pins Voltage Usage Photo Standard
2.5" (63.6mm) and 3.5" (88.9mm) hard disks / solid state disks (SSD), standard 5.25" (133.4mm) optical drives Slimline
Optical DVD or Blu-ray drives in notebooks and nettop PCs Micro
5 V 1.8" (46mm) hard disks and solid state disks (SSD) IDE Slim
50 total 5 V Slim optical drive with IDE (Parallel ATA) connector
Note: It occurs, that "Micro SATA" is sometimes confused with "Slimline SATA"
Optical Slim drive with Slimline-SATA connector 2.5" (63.6mm) hard disk drive with Standard-SATA connector
To be compatible with XS35(GT) an optical drive must have a slimline connector and 12.7mm height. Here is a small choice of approved devices:
DVD±RW: TOSHIBA TS-L633 / Lite-On DS-8A4S / LG GT20N / SONY AD7700S-01/ SONY AD7703-S-01
Bluray combo: Sony Optiarc BC-5500H
What is the maximum size of VGA card that fits into my XPC?
There are 4 different XPC product series: G, P/P2, H and J series.
J series: The maximum size of card that fits into J series is 273 mm (L) x 98 mm (H) x 38 mm (D). But due to the different layout design on each model and VGA card, we strongly suggest to check our VGA support list for each model or test before purchasing the VGA card.
H series: The maximum size of card that fits into H series is 267 mm (L) x 98 mm (H) x 18/34 mm (D).
G series: The maximum size of card that fits into G series is 206 mm (L) x 98 mm (H) x 16 mm (D). But due to the different layout design on each model and VGA card, we strongly suggest to check our VGA support list for each model or test before purchasing the VGA card.
P/P2 series: The maximum size of card that fits into P/P2 series is 266 mm (L) x 98 mm (H) x 36 mm (D). But due to the different layout design on each model and VGA card, we strongly suggest to check our VGA support list for each model or test before purchasing the VGA card.
Note: For P series that equipped with fan duct, please remove fan duct to use with long length VGA card. Complete burn-in tests had been done without fan duct and thermal performance will not be compromised without fan duct.
Date: April 2010
Does my Shuttle PC support the latest NVIDIA GeForce or an ATI Radeon graphics card? Is the power supply too weak to support such a card?
The power supply unit can be counted on to deliver sufficient power without any difficulties. You need only consider whether the video card will fit in the system. Cards with a dual fan system (dual slot cards, or cards with an exceptionally large fan) may not fit in the Mini PC. The only exception are P/P2/H7/J1/J2/J3-series cases. Please take a look into our compatibility list, which also details supported CPUs and memory: http://global.shuttle.com/support_list.jsp
My XPC no longer boots up or there is no picture displayed on the monitor. Is the motherboard defective?
The problem does not lie with the motherboard in 90% of such cases. Please follow these steps to isolate the problem:
- Please remove all non essential components (hard drives, disk drives, card reader, etc...) The CPU and memory, along with the video card if required, can be left in place at this stage.
- Please erase the CMOS by following this procedure:
- Remove the electrical cord
- Remove the CMOS battery
- Press the CMOS button / Place the jumper in the reset position (10-20 seconds)
- Reinstall the battery, electrical cord and try again.
- Inspect the motherboard as much as possible for signs of damage.
- Test the CPU in another system or another CPU in the current XPC.
- Test the memory in another system, or different memory in the current XPC. We recommend the use of brand name memory for testing purposes.
- Test the video card in a new system or another video card in the current XPC.
What kind of CPU, memory, video card and accessory can be used in my mainboard or XPC?
For a complete list of supported device on a specific model please visit our http://global.shuttle.com/support/supportList web support pages. Select the appropriate section, either Mainboard or XPC and follow the link to the support list.
How to make a bootable USB flash drive?
Warning: Please be sure, that there are during formatting no other USB devices connected to your system like: external harddiscs, external optical devices or other USB flash drives This secures that you only format the selected USB flash drive.
- Please run BootFlashDos.exe (for Windows XP)
Please run BootFlashDos.exe by selecting it with the right mouse button and select run as administrator (for Windows Vista)
- Select your USB flash drive, if necessary click Refresh to update the device list.
- Select Quick Format.
- Press Start and confirm the following Warning popup.
How to copy files to the created bootable USB flash drive?
- Open your Windows Explorer and select your USB flash drive.
- Copy AWDFLASH.EXE and the latest BIOS Version to to your USB flash drive.
How to boot from USB flash drive?
- Insert your USB flash drive to your USB Ports.
- During boot press ESC (or F11 or F7) to enter the boot menu.
- Select USB-HDD or USB-ZIP (Depending on the model of the USB flash drive, it varied). On our newest Barebones you’ll find your USB flash drive, if recordnized, next to your harddiscs.
- Press Return to boot from your USB flash drive.
How to flash latest BIOS to my Barebone?
- After booting your USB flash drive you’ll be in the A:> or C:> prompt
- Execute awdflash.exe latest bios version.bin /cc/cd/cp/sn/py/nbl/wb/r (Please replace latest_bios_version.bin with your latest BIOS).
- AWDFlash will automaticaly start the flash progess. It will reboot after complete flash automaticaly, too.
- Please run BootFlashDos.exe (for Windows XP)