From 1 January 2010 the UK pick-up-and-return service for Shuttle Barebones will no longer be handled by Shuttle Computer Handels GmbH. UK dealers should instead contact the ENTA Service Centre (www.entagroup.com).
 
Products (e.g. complete systems) distributed by Shuttle Computer Handels GmbH to dealers in the UK are unaffected by this change.

Learn more about warranty service for each product category.

Important notice about warranty service

• Mainboards
  • Information for end users
    Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
  • Information for resellers
    Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.
  • Information for direct customers
    Please use the Shuttle RMA service form or get in touch with the Shuttle sales team.

• Small form factor PCs
  • Barebones
    • Information for end users
      Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
    • Information for resellers
      Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling (DIR or PUR).
    • Information for direct customers
      Please use the Shuttle RMA service form or get in touch with the Shuttle sales team.
  • Complete Systems (built by Shuttle)
    • Country-specific hotline numbers for original complete systems from Shuttle
    • Information for direct customers
      Please use the Shuttle RMA service form or get in touch with the Shuttle sales team.

• TFT Displays
  • Country-specific hotline numbers for Shuttle TFT displays
  • Information for direct customers
    Please use the Shuttle RMA service form or get in touch with the Shuttle sales team.

• XPC Accessories
  • Information for end users
    Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
  • Information for resellers
    Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.
  • Information for direct customers
    Please use the Shuttle RMA service form or get in touch with the Shuttle sales team.