Warranty & Repair

Learn more about warranty service for each product category.

Important notice about warranty service

  • Mainboards
    • Information for end users
      Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
    • Information for resellers
      Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.

  • Small form factor PCs
    • Barebones
      • Information for end users
        Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
      • Information for resellers
        Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling (DIR or PUR).
    • Complete Systems (built by Shuttle)
      • Country-specific hotline numbers for original complete systems from Shuttle

  • TFT Displays
    • Country-specific hotline numbers for Shuttle TFT displays

  • XPC Accessories
    • Information for end users
      Shuttle offers its products through a network of distributors and resellers; Shuttle products cannot be ordered directly from the manufacturer. Should you require after-sales service, we ask that you first contact your Shuttle reseller where you first purchased your product. The exact length and terms of the warranty offered by specific resellers may vary. Shuttle is unable to offer warranty service for Shuttle products as these have not been purchased directly from Shuttle.
    • Information for resellers
      Products must normally be returned to the respective point of purchase. In the event that the product was purchased from one of our distributors, please use the new RMA service handling.
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