Do I have a complete system made by Shuttle?
Each complete system made by Shuttle has 3 or 4 distinctive features:
1. Shuttle warranty card
2. Detailed Shuttle specification label on carton
3. Label with so-called Shuttle ID
4. Shuttle Microsoft Windows COA licence (on devices with Windows operating system)
Where can I find the Shuttle ID?
For service purposes, the Shuttle ID
is definitely required. It is usually located on a label on the bottom or back of your device. The clearly identified Shuttle ID
can be found above the barcode label. It looks like this:
Please have this number ready when contacting us; it must be provided in case of an enquiry!
What if my number is not included?
The device purchased by you is not a complete system made by Shuttle. For warranty processing, please contact the relevant dealer you purchased the unit from.